Customer Service Supervisor: Lead, Coach & Optimize

Genuine Parts Company; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Motion Industries is seeking a Customer Service Supervisor in Birmingham, AL to oversee daily tasks of the Customer Service Representatives, allocate work, and provide feedback to the team. The role requires a bachelor's degree and 3–5 years of related experience, with strong leadership, analytic, and communication skills to drive quality, productivity, and customer satisfaction.

The supervisor will coordinate with multiple internal departments to achieve division goals and apply lean

Qualifications

• Bachelor's degree required; 3–5 years related experience preferred.
• Proven leadership and people-management abilities.
• Strong analytical, numerical and problem-solving skills.

Responsibilities

• Monitor and evaluate performance metrics.
• Coach employees to improve quality and productivity; implement corrective actions.
• Identify training needs and conduct training on procedures and guidelines.
• Coordinate with Purchasing, Accounts Receivable, Outside Sales, Operations, and leadership to meet division goals.
• Create or improve department processes; apply lean tools and drive change.
• Provide guidance to Customer Service Representatives and Account Representatives.
• Communicate with customers, expedite orders/quotes, and update on inquiries.
• Approve pricing levels deviating from system pricing and RMAs/CMs.
• Ensure compliance with ISO/quality guidelines and maintain daily reports.
• Provide buy/sell guidance on non-stock inquiries.
• Carry out duties of a CSR as needed for responsiveness.
• Perform other duties as assigned.

Skills

Leadership

Communication

People management

Analytical skills

Financial acumen

Problem solving

Education

Bachelor's degree

Tools

Lean tools

Job description

Motion Industries is seeking a Customer Service Supervisor in Birmingham, AL to oversee daily tasks of the Customer Service Representatives, allocate work, and provide feedback to the team. The role requires a bachelor's degree and 3–5 years of related experience, with strong leadership, analytic, and communication skills to drive quality, productivity, and customer satisfaction.

The supervisor will coordinate with multiple internal departments to achieve division goals and apply lean