Customer Service Manager - Inside Sales Team (On-site)

Vaco by Highspring; Homewood (AL); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Job summary

A leading staffing agency is seeking a Customer Service Manager for their Inside Sales Team in Birmingham, AL. The ideal candidate will lead a team focused on enhancing customer satisfaction and operational efficiency. Responsibilities include team management, order processing oversight, and KPI monitoring. A bachelor's degree and 6+ years of leadership experience are preferred. Competitive salary range and benefits are provided.

Qualifications

• 6+ years of customer service leadership experience in a distribution, manufacturing, or B2B context.
• Proven track record of managing high-performing teams.
• Experience with ERP/CRM systems is a plus.

Responsibilities

• Lead and manage the Inside Sales and Customer Service team.
• Ensure timely order processing and customer support.
• Monitor KPIs and provide coaching for performance improvement.
• Handle escalated customer inquiries professionally.

Skills

Leadership skills

Team-building skills

Communication skills

Problem-solving skills

Organizational skills

Multitasking ability

Education

Bachelor's degree in Business, Management, or related field

Tools

SAP

NetSuite

Salesforce

Job description

Job Title

Customer Service Manager - Inside Sales Team (On-site)

Location

Birmingham, AL

Salary

$80,000-$85,000 plus bonus

Position Summary

The Customer Service Manager will oversee a team of Inside Sales Representatives and Customer Service professionals. This role is critical in driving customer satisfaction, optimizing team performance, and ensuring the seamless flow of communication between sales, logistics, and valued customers.

Key Responsibilities

• Lead, mentor, and manage a team of inside sales/customer service representatives.
• Oversee day-to-day operations to ensure timely and accurate order processing, quoting, and customer support.
• Implement customer service standards and ensure consistent application across the team.
• Monitor performance metrics (KPIs), conduct regular team meetings, and provide coaching to drive performance.
• Collaborate with sales and operations teams to resolve issues and improve the overall customer experience.
• Handle escalated customer inquiries and complaints with professionalism and urgency.
• Develop and maintain process documentation and training materials.
• Identify opportunities to streamline workflow and improve service levels.
• Ensure team compliance with company policies and industry regulations.

Qualifications

• 6+ years of customer service leadership experience, preferably in a distribution, manufacturing, or B2B sales environment.
• Strong leadership and team‑building skills.
• Proven ability to manage and develop high‑performing teams.
• Experience with ERP/CRM systems (e.g., SAP, NetSuite, Salesforce, etc.) preferred.
• Excellent communication, problem‑solving, and organizational skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Bachelor's degree in Business, Management, or related field preferred.

Benefits

In addition to the base salary, eligible employees may receive discretionary bonuses, medical, dental, and vision benefits, and participation in the company 401(k) retirement plan.