Team Leader, Customer Experience & Outreach

Crate and Barrel; Pittsburgh (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home furnishings retailer is seeking a Team Leader, Customer Experience & Outreach in Pittsburgh. The role involves leading a team, coaching associates, and ensuring high-quality customer service. Candidates should have strong communication skills and a passion for design, with a high school diploma or GED. Full-time availability is required, including flexible hours. This position offers an opportunity to be part of a dynamic team in a retail environment.

Qualifications

• 1+ years customer service or retail experience.
• Open availability to work flexible hours including weekends and evenings for full-time roles.
• Availability to work two or more weekend days and at least one weekday or night for part-time roles.

Responsibilities

• Lead designated functional team and manage associate workload.
• Coach associates on exceptional performance.
• Train and develop associates on product knowledge and customer service.
• Drive sales and maintain awareness of current product.
• Review KPI results to identify opportunities and corrective actions.
• Ensure all customers receive quick and efficient service.

Skills

Strong communication and interpersonal skills

Sense of personal style and passion for design

Education

High school diploma/GED or equivalent

Job description

Join to apply for the Team Leader, Customer Experience & Outreach role at Crate and Barrel.

We inspire purpose‑filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high‑quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach.

A day in the life as a Team Leader, Customer Experience & Outreach...

• Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
• Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
• Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
• Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

What you'll bring to the table...

• Your sense of personal style with a discerning eye and passion for design and home furnishings
• Strong communication and interpersonal skills
• High school diploma/GED or equivalent

We’d love to hear from you if you have...

• 1+ years customer service or retail experience
• Full‑Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
• Part‑Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night