Customer Experience Lead - Lab Partnerships & Growth

Millstone Medical; Bloomfield (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

A healthcare solutions provider seeks a Customer Experience Specialist in Bloomfield, Connecticut. This role involves ensuring customer satisfaction through close communication and the management of laboratory standards. The Specialist will support client integration, handle report generation, and maintain customer relations. Candidates should have 3-5 years of relevant experience and a bachelor's degree. Opportunities for growth and effective client management are key aspects of this position.

Qualifications

• Minimum of 3-5 years of experience in customer experience or a related field.
• Experience in a regulated industry is preferred.
• Familiarity with project management and laboratory management is advantageous.

Responsibilities

• Generate reports and support billing processes.
• Coordinate sample shipping for external testing.
• Maintain communication with customers regarding their forecasts.

Skills

Customer relationship management

Effective communication

Problem-solving

Education

Bachelor's degree

Job description

A healthcare solutions provider seeks a Customer Experience Specialist in Bloomfield, Connecticut. This role involves ensuring customer satisfaction through close communication and the management of laboratory standards. The Specialist will support client integration, handle report generation, and maintain customer relations. Candidates should have 3-5 years of relevant experience and a bachelor's degree. Opportunities for growth and effective client management are key aspects of this position.