Guest Experience Lead — Flexible Hours & Discounts

URBN Urban Outfitters, Inc.; West Palm Beach (FL); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

Paid time off

Employee discounts

Retirement savings plan

Job summary

URBN Urban Outfitters, Inc. in West Palm Beach, FL is seeking a Key Holder to support the store leadership team in service, selling and daily operations.

You will be an expert in operating procedures and mentor the associate team to deliver a welcoming, customer‑centric environment. You will drive sales by using KPIs to set goals, participate in opening and closing procedures, maintain store standards, assist with omni-channel fulfillment, and reinforce visual standards.

Qualifications

• Experience in customer service and leadership roles.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Collaborates with leadership to create an inviting, high-energy store environment.
• Drives sales by monitoring KPIs and supporting daily goals.
• Assists with opening/closing procedures and omni-channel fulfillment.
• Mentors and trains new hires to uphold brand standards.
• Supports visual merchandising and store cleanliness.

Skills

Leadership experience

Customer service

Team player

Flexibility

Store operations

Job description

URBN Urban Outfitters, Inc. in West Palm Beach, FL is seeking a Key Holder to support the store leadership team in service, selling and daily operations.

You will be an expert in operating procedures and mentor the associate team to deliver a welcoming, customer‑centric environment. You will drive sales by using KPIs to set goals, participate in opening and closing procedures, maintain store standards, assist with omni-channel fulfillment, and reinforce visual standards.