Customer Experience Lead - In-Store & Inventory Ops

Dsw-Shoe-Warehouse,-Inc.; Charlottesville (VA); Hybrid; USD 17,000 - 22,000; Full time

Job summary

DSW-Shoe-Warehouse, Inc. is seeking a store associate to support management, drive sales, and ensure a positive customer experience in the Charlottesville store. You will collaborate with leadership, handle inventory tasks, and participate in daily operations to maintain standards.

The role emphasizes customer service, teamwork, and agility to respond to customer needs and store priorities with a sense of urgency.

Qualifications

• Excellent customer service with a positive mindset and enthusiasm.
• Ability to build collaborative working relationships.
• Strong verbal and written communication skills.

Responsibilities

• Model customer experience leader behaviors to meet store goals and KPIs.
• Maintain store standards and complete daily open/close tasks and upkeep.
• Assist management with omni-channel activities and inventory-related tasks.

Skills

Customer service

Team collaboration

Verbal & written communication

Adaptability

Mobility around store

Stand/walk 100%

Heavy lifting up to 50 lbs

Education

High school diploma or equivalent

Job description

DSW-Shoe-Warehouse, Inc. is seeking a store associate to support management, drive sales, and ensure a positive customer experience in the Charlottesville store. You will collaborate with leadership, handle inventory tasks, and participate in daily operations to maintain standards.

The role emphasizes customer service, teamwork, and agility to respond to customer needs and store priorities with a sense of urgency.