Customer Experience Lead & Frontline Trainer - Flexible Schedule

The TJX Companies, Inc.; Glen Allen (VA); On-site; USD 24,000 - 36,000; Full time

Job summary

HomeGoods, part of The TJX Companies family, is seeking a front-line leader to promote a highly-satisfied customer experience and drive loyalty. You will train Associates on frontline execution, manage cash controls, and ensure adherence to policies while supporting multiple store areas as needed.

The role emphasizes teamwork, excellent interpersonal skills, and a commitment to a safe, compliant store environment. Availability for flexible scheduling including evenings and weekends is expected.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.

Responsibilities

• Promotes a "Highly Satisfied" customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Skills

Excellent interpersonal skills

Education

High School diploma or equivalent

Job description

HomeGoods, part of The TJX Companies family, is seeking a front-line leader to promote a highly-satisfied customer experience and drive loyalty. You will train Associates on frontline execution, manage cash controls, and ensure adherence to policies while supporting multiple store areas as needed.

The role emphasizes teamwork, excellent interpersonal skills, and a commitment to a safe, compliant store environment. Availability for flexible scheduling including evenings and weekends is expected.