Customer Experience Lead (Front End & Training)

The TJX Companies, Inc.; Saugus (MA); On-site; USD 22,041 - 22,730; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance options

Referral bonuses

Paid parental leave

Job summary

A leading off-price retailer seeks a Customer Experience Manager in Saugus to oversee a team, ensuring excellent customer service and promoting loyalty programs. Ideal candidates will have 1 year of retail experience and 6 months in leadership. Responsibilities include training associates, maintaining store operations, and ensuring compliance with policies. The role offers a competitive hourly pay of $16.00 to $16.50.

Qualifications

• 1 year of retail experience with 6 months in a leadership role.
• Strong understanding of merchandising techniques.
• Ability to train and mentor associates.

Responsibilities

• Promote excellent customer experience while leading a team.
• Train and mentor associates on front-end principles.
• Ensure adherence to labor laws and company policies.

Skills

Customer service

Leadership

Communication

Organizational skills

Merchandising techniques

Job description

A leading off-price retailer seeks a Customer Experience Manager in Saugus to oversee a team, ensuring excellent customer service and promoting loyalty programs. Ideal candidates will have 1 year of retail experience and 6 months in leadership. Responsibilities include training associates, maintaining store operations, and ensuring compliance with policies. The role offers a competitive hourly pay of $16.00 to $16.50.