Front End Support Team Lead — Customer Experience

Whole Foods Market; Newton (MA); On-site; USD 27,620 - 48,216; Full time

Benefits offered by this job

Health insurance

Retirement plan benefits

Store discount

Paid time off

Job summary

A leading grocery retail company is seeking a Customer Service Associate Team Leader to manage front-end operations and ensure outstanding customer service. This full-time position requires at least 18 months of retail experience and supervisory skills. The role offers a competitive pay range from $20.05 to $35.00 hourly based on experience, along with potential benefits like health insurance and paid time off.

Qualifications

• 18+ months of retail Team Member experience.
• 6+ months of supervisory experience.
• Must be able to lift 50 pounds.

Responsibilities

• Model and deliver outstanding customer service.
• Achieve cost, margin, expense, and labor targets.
• Resolve customer inquiries and issues.
• Train and develop Team Members.

Skills

High energy and enthusiasm

Advanced product knowledge

Growth mindset

Coaching and mentoring skills

Excellent interpersonal skills

Proficiency in Microsoft Office

Decision-making ability

Job description

A leading grocery retail company is seeking a Customer Service Associate Team Leader to manage front-end operations and ensure outstanding customer service. This full-time position requires at least 18 months of retail experience and supervisory skills. The role offers a competitive pay range from $20.05 to $35.00 hourly based on experience, along with potential benefits like health insurance and paid time off.