Customer Experience Lead & Omnichannel Coach

Michaels Stores; Weymouth (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading retail store in Weymouth is seeking a Customer Experience Manager to enhance the shopping experience by overseeing front-end operations and delivering friendly service. You will lead your team to achieve performance goals and ensure compliance with company standards. The ideal candidate will have retail management experience and strong interpersonal skills. This role requires standing for long periods and some outdoor work when retrieving carts.

Qualifications

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.

Responsibilities

• Manage front-end operations and deliver effective customer service.
• Plan and lead execution of in-store events.
• Train and lead the customer experience team.

Skills

Retail management experience

Job description

A leading retail store in Weymouth is seeking a Customer Experience Manager to enhance the shopping experience by overseeing front-end operations and delivering friendly service. You will lead your team to achieve performance goals and ensure compliance with company standards. The ideal candidate will have retail management experience and strong interpersonal skills. This role requires standing for long periods and some outdoor work when retrieving carts.