Customer Experience Lead - Retail Front End & Loyalty

The TJX Companies, Inc.; South Hill (VA); On-site; USD 18,969 - 19,658; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision insurance

Paid parental leave

Job summary

A leading retail company is seeking a Customer Service Supervisor in South Hill, VA. This role involves ensuring a positive customer experience by overseeing a team, training Associates, and managing customer concerns. Candidates should have at least 1 year of retail experience and 6 months in a leadership role, along with strong communication and organizational skills. A flexible work schedule is required, including nights and weekends. Competitive pay and a comprehensive benefits package are offered.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Available to work flexible schedule, including nights and weekends.
• Able to respond appropriately to changes in direction.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates to ensure prompt customer service.
• Train and mentor Associates on front end principles.

Skills

Strong communication skills

Attention to detail

Team player

Merchandising techniques

Job description

A leading retail company is seeking a Customer Service Supervisor in South Hill, VA. This role involves ensuring a positive customer experience by overseeing a team, training Associates, and managing customer concerns. Candidates should have at least 1 year of retail experience and 6 months in a leadership role, along with strong communication and organizational skills. A flexible work schedule is required, including nights and weekends. Competitive pay and a comprehensive benefits package are offered.