Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Columbus (MS); On-site; USD 17,908 - 18,597; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Paid parental leave

Referral bonuses

Job summary

A leading off-price retailer is looking for a Store Associate Team Lead to oversee customer service and manage store operations in Columbus, MS. Responsibilities include training team members, addressing customer concerns, and promoting loyalty programs. Ideal candidates should have retail experience, strong communication skills, and a flexible schedule. The position offers competitive hourly pay starting at $13.00 and benefits that promote employee well-being.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Available to work flexible schedule, including nights and weekends.
• Able to respond appropriately to changes in direction or unexpected situations.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates ensuring prompt customer service.
• Train and mentor Associates on front end principles.
• Address customer concerns promptly.

Skills

Strong understanding of merchandising techniques

Strong communication and organizational skills

Team player

Capable of multi-tasking

Ability to train others

Job description

A leading off-price retailer is looking for a Store Associate Team Lead to oversee customer service and manage store operations in Columbus, MS. Responsibilities include training team members, addressing customer concerns, and promoting loyalty programs. Ideal candidates should have retail experience, strong communication skills, and a flexible schedule. The position offers competitive hourly pay starting at $13.00 and benefits that promote employee well-being.