Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; McMurray (PA); On-site; USD 17,908 - 18,597; Full time

Benefits offered by this job

401(k) with matching

Employee discounts

Health care benefits

Job summary

A leading off-price retailer is looking for an Associate Lead to enhance customer service and oversee store operations. You will train and mentor team members, promote loyalty programs, and ensure a positive shopping experience. Candidates should have at least 1 year of retail experience and strong communication skills. This role offers flexible scheduling including nights and weekends, and comes with competitive benefits including a 401(k) plan and employee discounts.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.

Responsibilities

• Promote excellent customer experience by engaging with customers.
• Oversee Associates ensuring prompt customer service.
• Maintain a clean and organized store environment.

Skills

Customer service

Teamwork

Communication

Organizational skills

Job description

A leading off-price retailer is looking for an Associate Lead to enhance customer service and oversee store operations. You will train and mentor team members, promote loyalty programs, and ensure a positive shopping experience. Candidates should have at least 1 year of retail experience and strong communication skills. This role offers flexible scheduling including nights and weekends, and comes with competitive benefits including a 401(k) plan and employee discounts.