Front-End Customer Experience Lead

The TJX Companies, Inc.; Jacksonville (IL); On-site; USD 22,041 - 22,730; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Child care discounts

Paid parental leave

Scholarship program

Job summary

A leading off-price retailer seeks a Customer Experience Leader in Jacksonville, IL. This role involves overseeing a team to ensure outstanding customer service and promote loyalty programs. Applicants should have at least one year of retail experience and six months of leadership. The position offers a competitive salary starting at $16.00 per hour, with additional benefits including discounts and a 401(k) plan. Join a supportive work environment and make a significant impact on customer satisfaction.

Qualifications

• Available to work a flexible schedule, including nights and weekends.
• 1 year retail experience and 6 months leadership experience.
• A team player who can effectively work with peers and supervisors.

Responsibilities

• Promote excellent customer experience training and mentoring Associates.
• Lead customer service team ensuring prompt service and organized store.
• Communicate effectively with management and address priorities.

Skills

Customer service

Communication skills

Organizational skills

Merchandising techniques

Multi-tasking

Job description

A leading off-price retailer seeks a Customer Experience Leader in Jacksonville, IL. This role involves overseeing a team to ensure outstanding customer service and promote loyalty programs. Applicants should have at least one year of retail experience and six months of leadership. The position offers a competitive salary starting at $16.00 per hour, with additional benefits including discounts and a 401(k) plan. Join a supportive work environment and make a significant impact on customer satisfaction.