Retail Front-End Lead: Customer Experience & Training

The TJX Companies, Inc.; Winston-Salem (NC); On-site; USD 19,000 - 20,000; Part time

Benefits offered by this job

Associate discount

401(k) matching

Health care options

Paid holidays

Bereavement leave

Job summary

Marshalls at The TJX Companies, Inc. is seeking an individual to promote an excellent customer experience at the front of the store.

You will lead a team of Associates, ensure courteous service, and drive loyalty programs while maintaining a clean, organized store. The role emphasizes mentoring, training, and adherence to labor laws, with opportunities to grow within a Fortune 100 company known for off-price retailing.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Merchandising

Multi-tasking

Communication

Organizational skills

Adaptability

Training others

Retail experience

Job description

Marshalls at The TJX Companies, Inc. is seeking an individual to promote an excellent customer experience at the front of the store.

You will lead a team of Associates, ensure courteous service, and drive loyalty programs while maintaining a clean, organized store. The role emphasizes mentoring, training, and adherence to labor laws, with opportunities to grow within a Fortune 100 company known for off-price retailing.