Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Idaho Falls (ID); On-site; USD 18,000 - 19,000; Full time

Job summary

The TJX Companies, Inc. is seeking a frontline supervisor at Idaho Falls to oversee front-of-store teams and ensure an outstanding customer experience.

You will model service excellence, coordinate POS coverage, and train Associates to promote loyalty programs and brand standards. With flexible hours including nights and weekends, you will lead by example, maintain store standards, and collaborate with management to meet performance goals while ensuring compliance with labor laws and safety

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong merchandising knowledge.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others and lead junior staff.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates with management and Associates on priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Strong communication

Organizational skills

Team player

Ability to train others

Adaptability

POS systems

Tools

POS systems

Job description

The TJX Companies, Inc. is seeking a frontline supervisor at Idaho Falls to oversee front-of-store teams and ensure an outstanding customer experience.

You will model service excellence, coordinate POS coverage, and train Associates to promote loyalty programs and brand standards. With flexible hours including nights and weekends, you will lead by example, maintain store standards, and collaborate with management to meet performance goals while ensuring compliance with labor laws and safety