Customer Experience Lead - Front End & Team Growth

Five Below; Lincoln (NE); On-site; USD 25,000 - 29,000; Full time

Job summary

Five Below in Lincoln, NE is seeking a store leadership-minded Custody of Crew Member role to drive exceptional customer service. You will train and supervise crew, manage front-end operations, and ensure store standards are met while partnering with the Store Manager on recruitment and coaching.

The role requires strong communication, multi-tasking ability, and a flexible schedule to cover day/evening/weekend shifts. A minimum of two years in management is expected.

Qualifications

• High School graduate or equivalent; college experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Lead the assigned store to achieve and maintain customer service score goals set by the District Manager.
• Oversee front-end operations and merchandising to meet brand standards.
• Open and close procedures, maintain store cleanliness, recovery, and readiness for customers.
• Recruit, train, coach, develop, and supervise all crew members with the store manager.
• Ensure front-end equipment is functional and that safety and policies are followed.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Customer service

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below in Lincoln, NE is seeking a store leadership-minded Custody of Crew Member role to drive exceptional customer service. You will train and supervise crew, manage front-end operations, and ensure store standards are met while partnering with the Store Manager on recruitment and coaching.

The role requires strong communication, multi-tasking ability, and a flexible schedule to cover day/evening/weekend shifts. A minimum of two years in management is expected.