Customer Experience Lead & Front-End Supervisor

The TJX Companies, Inc.; Greensboro (NC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid time off

Life insurance

Disability

Adoption assistance

Job summary

The TJX Companies, Inc. in Greensboro, NC invites applications for a front-end supervisor role. You will lead Associates on the sales floor, ensure prompt customer service, promote loyalty programs, and maintain a clean, organized store environment while modeling outstanding service.

You’ll train and mentor staff, manage POS coverage, address customer concerns, and collaborate with Management to meet store goals, labor rules, and safety standards. Flexible schedule including nights and weekends.

Qualifications

• Strong merchandising knowledge and ability to train associates.
• Ability to multi-task in a fast-paced retail environment.
• Excellent communication and organizational skills with attention to detail.

Responsibilities

• Promotes an excellent customer experience and loyalty programs.
• Assigns registers, coordinates breaks, and ensures POS coverage.
• Trains and mentors Associates on front end principles and customer service.
• Addresses customer concerns promptly and maintains store standards.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes safety and supports shrink reduction goals.

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Team player

Train others

Leadership experience

Retail experience

Job description

The TJX Companies, Inc. in Greensboro, NC invites applications for a front-end supervisor role. You will lead Associates on the sales floor, ensure prompt customer service, promote loyalty programs, and maintain a clean, organized store environment while modeling outstanding service.

You’ll train and mentor staff, manage POS coverage, address customer concerns, and collaborate with Management to meet store goals, labor rules, and safety standards. Flexible schedule including nights and weekends.