Customer Experience Lead: Front-End & Service Excellence

Five Below, Inc.; Newport News (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health coverage

Financial wellness

Personal wellness

Job summary

Five Below, Inc. in Newport News, VA is seeking a Customer Experience Manager to lead storewide service excellence and train crew on the BEST customer service experience, ensuring guests receive fast, friendly checkout.

You will drive customer satisfaction scores under District guidance, manage front-end operations, and uphold brand merchandising standards while maintaining a high-energy, WOW store environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and training on the BEST customer service experience.
• Lead assigned store to achieve and maintain customer service score goals set by the District Manager.
• Oversee front-end operations and ensure candy, soda, snacks merchandising meets brand standards.
• Ensure front-end equipment is functional and staff are trained accordingly.
• Handle opening/closing procedures, store cleanliness, recovery, and readiness for customers.
• Perform store manager duties in the manager's absence.
• Partner with the store manager to recruit, train, coach, develop and supervise crew members.
• Review corporate communications and respond as needed.
• Collaborate with leadership team on merchandising procedures and World Recovery.
• Perform general store maintenance and stock room duties.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creativity

Staying composed under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below, Inc. in Newport News, VA is seeking a Customer Experience Manager to lead storewide service excellence and train crew on the BEST customer service experience, ensuring guests receive fast, friendly checkout.

You will drive customer satisfaction scores under District guidance, manage front-end operations, and uphold brand merchandising standards while maintaining a high-energy, WOW store environment.