Front End Experience Lead - Elevate Customer Service

Weis Markets; Reading (Berks County); On-site; USD 40,000 - 60,000; Full time

Job summary

Weis Markets in Reading, PA is seeking a Front End Supervisor to oversee customer experience at the front of the store. You will greet customers, answer questions, and ensure smooth checkout operations.

You will train and supervise front-end associates, manage schedules, and enforce cash handling and POS procedures. Safety, cleanliness, and adherence to company policies are essential to daily duties.

Qualifications

• Strong customer service and communication skills are essential.
• Experience supervising front-end teams or associates is preferred.
• Ability to handle cash accurately and follow register procedures.
• Ability to train and coach associates and participate in performance reviews.

Responsibilities

• Promotes excellent customer relations by greeting customers and resolving questions promptly.
• Oversees front-end operations in the absence of store management.
• Enforces cash handling controls and POS procedures to prevent losses.
• Trains and develops customer experience associates for a fast, friendly checkout.
• Schedules front-end staff to meet weekly demands while managing labor costs.
• Ensures safety, sanitation, and cleanliness of the front-end area and parking lot.
• Maintains knowledge of weekly ads and promotions to answer customer questions.

Skills

Customer service

Supervisory skills

Cash handling

Interpersonal skills

Education

High school diploma

Tools

POS system

Job description

Weis Markets in Reading, PA is seeking a Front End Supervisor to oversee customer experience at the front of the store. You will greet customers, answer questions, and ensure smooth checkout operations.

You will train and supervise front-end associates, manage schedules, and enforce cash handling and POS procedures. Safety, cleanliness, and adherence to company policies are essential to daily duties.