Customer Experience Lead: Front-End Ops & Team Coaching

Burlington Stores, Inc.; Springfield (IL); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Holidays

Job summary

Burlington Stores, Inc. in Springfield, IL is seeking a Full-Time Customer Experience Lead to help drive front-end operations and deliver a positive shopping experience.

You will lead associates during shifts, manage checkout flow, merchandise organization, and uphold Burlington’s customer-first values in a dynamic retail environment.

This hands-on leadership role offers a competitive wage, benefits, and opportunities to grow with a rapidly expanding off-price retailer.

Qualifications

• Minimum 1 year of retail experience or related customer service.
• Strong leadership and coaching abilities in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Ability to stay organized and adapt priorities as needed.
• Team-oriented with positive working relationships.
• Attention to detail and operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Leadership

Communication

Problem solving

Organization

Job description

Burlington Stores, Inc. in Springfield, IL is seeking a Full-Time Customer Experience Lead to help drive front-end operations and deliver a positive shopping experience.

You will lead associates during shifts, manage checkout flow, merchandise organization, and uphold Burlington’s customer-first values in a dynamic retail environment.

This hands-on leadership role offers a competitive wage, benefits, and opportunities to grow with a rapidly expanding off-price retailer.