Front End Lead: Customer Experience & Cashier Oversight

Buffalo Mountain Market co-op; Vermont; Hybrid; USD 32,000 - 52,000; Full time

Job summary

Buffalo Mountain Market co-op in Vermont is seeking a Front End Supervisor to oversee the front-end experience, assist cashiers, and ensure smooth checkout flows. This role acts as a key holder and supports member services while maintaining store presentation and customer service standards.

The position requires weekend availability and can be full-time or part-time, with shifts starting as early as 7:45 AM or ending as late as 7:45 PM.

Qualifications

• 2 years of experience in a retail environment.
• Excellent written and verbal communication skills.
• Ability to solve problems independently and with others.

Responsibilities

• Keeps checkout flow smooth by assisting cashiers, opening extra registers, and answering customer questions.
• Issues credits for returns and processes returns correctly.
• Resolves customer questions and complaints as they arise.
• Enters new members into the database and maintains membership records.
• Answers questions about membership and store programs.
• Oversees breaks for cashiers to ensure coverage while keeping front-end operations running smoothly.
• Keeps front-end supplies stocked and the front area tidy throughout the day.
• Closes the front end at day’s end, counting drawers and securing the store.
• Troubleshoots basic POS issues and communicates price changes to cashiers.
• Directs cashier tasks when there are no customers to ensure productivity and assists the manager.

Skills

Customer service

Problem solving

Communication

Cash handling

Tools

POS system

Job description

Buffalo Mountain Market co-op in Vermont is seeking a Front End Supervisor to oversee the front-end experience, assist cashiers, and ensure smooth checkout flows. This role acts as a key holder and supports member services while maintaining store presentation and customer service standards.

The position requires weekend availability and can be full-time or part-time, with shifts starting as early as 7:45 AM or ending as late as 7:45 PM.