Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; West Caldwell (NJ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

Marshalls at The TJX Companies, Inc. in West Caldwell, NJ is seeking a front-end leader to deliver a positive customer experience and mentor Associates. You’ll supervise store operations, ensure loyalty programs are promoted, and maintain a clean, welcoming environment.

Available to work nights and weekends with a focus on merchandising excellence and strong communication. The starting wage ranges from $16.92 to $17.42 per hour, depending on skills and experience.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Excellent communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Training & mentoring

Retail operations

Job description

Marshalls at The TJX Companies, Inc. in West Caldwell, NJ is seeking a front-end leader to deliver a positive customer experience and mentor Associates. You’ll supervise store operations, ensure loyalty programs are promoted, and maintain a clean, welcoming environment.

Available to work nights and weekends with a focus on merchandising excellence and strong communication. The starting wage ranges from $16.92 to $17.42 per hour, depending on skills and experience.