Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Waxahachie (TX); On-site; USD 19,286 - 19,975; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care benefits (medical/dental/視

Job summary

The TJX Companies, Inc. is seeking a front-end lead role at TJ Maxx in Waxahachie, TX.

You will oversee a team of Associates at the front of the store, ensuring prompt, courteous service and loyalty program promotion, while modeling outstanding customer service and maintaining store organization. You will train Associates, manage POS coverage, address customer concerns, and coordinate priorities with management to meet store goals.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Able to train others
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail

Responsibilities

• Creates a positive internal and external customer experience
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Promotes credit and loyalty programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership

Customer service

Communication

Merchandising

Job description

The TJX Companies, Inc. is seeking a front-end lead role at TJ Maxx in Waxahachie, TX.

You will oversee a team of Associates at the front of the store, ensuring prompt, courteous service and loyalty program promotion, while modeling outstanding customer service and maintaining store organization. You will train Associates, manage POS coverage, address customer concerns, and coordinate priorities with management to meet store goals.