Customer Experience Lead – Front End & Loyalty Programs

The TJX Companies, Inc.; Virginia (MN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care

Paid holidays/vacation/sick

Scholarship program

Job summary

The TJX Companies, Inc. is hiring at our TJ Maxx store in Arlington, VA. The role supports a positive customer experience, leads Associates at front of store, and coordinates POS coverage while promoting loyalty programs.

Responsibilities include training Associates, maintaining store standards, and ensuring compliance with labor laws. The position requires flexibility, including nights and weekends, with competitive pay and benefits.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership experience

Merchandising techniques

Communication skills

Organizational skills

Job description

The TJX Companies, Inc. is hiring at our TJ Maxx store in Arlington, VA. The role supports a positive customer experience, leads Associates at front of store, and coordinates POS coverage while promoting loyalty programs.

Responsibilities include training Associates, maintaining store standards, and ensuring compliance with labor laws. The position requires flexibility, including nights and weekends, with competitive pay and benefits.