Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Warsaw (IN); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Life insurance

Paid holidays/vacation

Employee assistance program

Cell phone discounts

Job summary

TJX Companies, Inc. is hiring at TJ Maxx Store in Warsaw, IN for a front-end supervisor who will lead Associates and promote a superior customer experience.

You will model integrity, coach employees, and ensure loyalty programs are effectively explained and applied. You will balance tasks across registers, mentor on front-end best practices, and ensure compliance with labor policies while delivering fast, friendly service.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong merchandising knowledge and understanding of front-end operations
• Capable of multi-tasking in a fast-paced store environment
• Strong communication and organizational skills with attention to detail
• Able to respond to changes in direction or unexpected situations
• Team player, capable of collaborating with peers and supervisors
• Able to train others on front-end procedures and customer service

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates priorities and progress to management and Associates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership experience

Retail experience

Strong communication

Organizational skills

Team player

Train others

Job description

TJX Companies, Inc. is hiring at TJ Maxx Store in Warsaw, IN for a front-end supervisor who will lead Associates and promote a superior customer experience.

You will model integrity, coach employees, and ensure loyalty programs are effectively explained and applied. You will balance tasks across registers, mentor on front-end best practices, and ensure compliance with labor policies while delivering fast, friendly service.