Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Tacoma (WA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care benefits

Paid holidays

Job summary

The TJX Companies, Inc. is hiring at TJ Maxx in Tacoma for a front-end leadership role. You will oversee a team of Associates, promote an excellent customer experience, and ensure smooth POS operations while driving loyalty programs.

The position requires strong communication, organizational skills, and the ability to train others. Flexible scheduling including nights and weekends is expected, with competitive compensation and benefits.

Qualifications

• 1 year of retail experience and 6 months of leadership preferred.
• Strong communication and organizational skills with attention to detail.
• Ability to train others and lead front-end operations.

Responsibilities

• Create a positive customer experience and promote loyalty programs.
• Lead front-of-store Associates and manage POS coverage and breaks.
• Train and coach Associates on front-end principles and customer personalization.
• Ensure tasks align with store plan and priorities; report progress to management.
• Uphold labor laws, policies, and safety standards.

Skills

Retail experience

Leadership experience

Communication skills

Organizational skills

Train others

Job description

The TJX Companies, Inc. is hiring at TJ Maxx in Tacoma for a front-end leadership role. You will oversee a team of Associates, promote an excellent customer experience, and ensure smooth POS operations while driving loyalty programs.

The position requires strong communication, organizational skills, and the ability to train others. Flexible scheduling including nights and weekends is expected, with competitive compensation and benefits.