Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Stoneham (MA); On-site; USD 23,763 - 24,452; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision insurance

Paid parental leave

Scholarship program

Job summary

The TJX Companies, Inc. is seeking a Retail Associate for Marshalls in Stoneham, MA. You will oversee a team to ensure excellent customer service and promote loyalty programs in a busy retail environment.

The role involves training Associates, handling customer issues, and maintaining store organization. Candidates should have retail experience and strong communication skills. The position offers flexible hours and a competitive salary.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• 1 year retail and 6 months of leadership experience.
• Able to train others.

Responsibilities

• Responsible for promoting an excellent customer experience.
• Leads by example by engaging and interacting with all customers.
• Trains and coaches Associates on personalizing the customer experience.

Skills

Strong communication and organizational skills

Understanding of merchandising techniques

Ability to multi-task

Team player

Job description

The TJX Companies, Inc. is seeking a Retail Associate for Marshalls in Stoneham, MA. You will oversee a team to ensure excellent customer service and promote loyalty programs in a busy retail environment.

The role involves training Associates, handling customer issues, and maintaining store organization. Candidates should have retail experience and strong communication skills. The position offers flexible hours and a competitive salary.