Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Commack (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision insurance

Life insurance

Paid holidays/vacation/sick

Job summary

The TJ Maxx team in Commack, NY seeks a front-of-store leader to promote excellent customer service and oversee a team of associates. You’ll model strong service, coach staff on loyalty programs, and ensure store standards while adapting to busy retail demands.

Responsibilities include training, POS coordination, and maintaining a positive customer experience. Experience in retail leadership and a commitment to integrity and safety are essential.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Able to train others
• Capable of multi-tasking
• Strong understanding of merchandising techniques
• Available to work flexible schedule, including nights and weekends

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

customer service

leadership

merchandising

communication

organizational skills

multi-tasking

train others

Job description

The TJ Maxx team in Commack, NY seeks a front-of-store leader to promote excellent customer service and oversee a team of associates. You’ll model strong service, coach staff on loyalty programs, and ensure store standards while adapting to busy retail demands.

Responsibilities include training, POS coordination, and maintaining a positive customer experience. Experience in retail leadership and a commitment to integrity and safety are essential.