Customer Experience Manager | Flexible Schedule & Wow

Five Below; Mokena (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health coverage

Wellness program

Job summary

Five Below is hiring for a store leadership role in the United States. You will manage front-end operations, supervise crew, and drive customer service excellence to meet brand standards.

The role requires at least 2 years of management experience, excellent communication, and the ability to multi-task in a fast-paced retail environment. Expect flexible hours including days, evenings, weekends, and possible overnight shifts.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and maintain composure under pressure.
• Must be at least 18 years old and able to perform all essential job functions.

Responsibilities

• Ensure crew members wow customers through personal contact and strong service.
• Train the crew on the BEST customer service experience for fast, friendly checkout.
• Lead the store to achieve and maintain customer service score goals.
• Lead front-end operations and ensure merchandising meets brand standards.
• Maintain front-end equipment and train associates on services where applicable.
• Handle opening and closing procedures and keep the store clean and ready for customers.

Skills

Management experience

Communication

Multi-tasking

Creativity

Stress management

Education

High School Diploma

College experience preferred

Job description

Five Below is hiring for a store leadership role in the United States. You will manage front-end operations, supervise crew, and drive customer service excellence to meet brand standards.

The role requires at least 2 years of management experience, excellent communication, and the ability to multi-task in a fast-paced retail environment. Expect flexible hours including days, evenings, weekends, and possible overnight shifts.