Customer Experience Lead — Flexible Hours & Store Impact

Burlington Stores, Inc.; Bel Air (MD); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after 1 year

8 paid holidays and paid sick time

Job summary

Burlington Stores, Inc. in Bel Air, MD is seeking a Full-Time Customer Experience Lead to drive front-end operations, lead by example, and deliver a positive shopping experience for customers.

You will work closely with store leadership to keep operations running smoothly while upholding Burlington’s values and a customer-first mindset. This hands-on leadership role emphasizes coaching associates, managing checkout flow, and ensuring accurate transactions.

Qualifications

• Lead front-end operations and deliver excellent customer service.
• Coach and motivate associates in a fast-paced store.
• Communicate clearly and resolve issues efficiently.
• Stay organized and adjust priorities as needed.
• Flexible to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Job description

Burlington Stores, Inc. in Bel Air, MD is seeking a Full-Time Customer Experience Lead to drive front-end operations, lead by example, and deliver a positive shopping experience for customers.

You will work closely with store leadership to keep operations running smoothly while upholding Burlington’s values and a customer-first mindset. This hands-on leadership role emphasizes coaching associates, managing checkout flow, and ensuring accurate transactions.