Customer Experience Lead | Flexible Hours & Discount

Burlington Stores, Inc.; Stony Brook (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead to guide front-end operations and deliver a high-quality shopping experience at our Stony Brook location.

You will lead, coach, and support associates while partnering with store leadership to maintain a fast, friendly, and accurate checkout process. The role emphasizes operating excellence, safety, and a customer-first mindset with the ability to manage shifts that include nights, weekends, and holidays.

Qualifications

• Customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced retail environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexible schedule

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead to guide front-end operations and deliver a high-quality shopping experience at our Stony Brook location.

You will lead, coach, and support associates while partnering with store leadership to maintain a fast, friendly, and accurate checkout process. The role emphasizes operating excellence, safety, and a customer-first mindset with the ability to manage shifts that include nights, weekends, and holidays.