Customer Experience Lead - Flexible Hours + Employee Discount

Burlington Stores, Inc.; Manchester (CT); On-site; USD 20,389 - 29,039; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k)

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead in Manchester, CT to drive front-end operations and deliver a positive shopping experience. You will lead and coach associates, manage checkout flow, and ensure service standards across the sales floor.

This hands-on role requires strong communication, organization, and problem-solving skills, with the ability to adapt priorities for a fast-paced environment and variable hours.

Qualifications

• 1+ years retail experience preferred.
• Availability to work nights, weekends and holidays.

Responsibilities

• Lead front-end operations and support checkout flow.
• Direct associates during shifts and adjust priorities as needed.
• Resolve customer concerns and escalate issues when required.
• Troubleshoot routine register problems to minimize disruptions.
• Collaborate with store leadership to improve service and execution.
• Assist with merchandise flow and stock organization.

Skills

Customer service

Leadership

Communication skills

Problem solving

Organization

Teamwork

Flexibility

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead in Manchester, CT to drive front-end operations and deliver a positive shopping experience. You will lead and coach associates, manage checkout flow, and ensure service standards across the sales floor.

This hands-on role requires strong communication, organization, and problem-solving skills, with the ability to adapt priorities for a fast-paced environment and variable hours.