Customer Experience Lead - Flexible Hours & Discount

Burlington Stores, Inc.; Little Rock (AR); On-site; USD 15,000 - 22,000; Part time

Benefits offered by this job

Employee discount

401(k) plan

Medical coverage

Paid time off

Job summary

Burlington Stores, Inc. in Little Rock is seeking a Customer Experience Lead to support front-end operations, coach associates, and ensure a positive shopping experience.

This part-time role requires strong leadership, organization, and a customer-first mindset to keep checkout flowing smoothly and issues resolved quickly. You’ll work closely with store leadership, managing tasks, scheduling breaks, and maintaining merchandising standards to deliver Burlington’s trusted value and service to

Qualifications

• 1+ years of retail experience preferred
• Strong customer service mindset
• Ability to lead and coach associates
• Flexible for nights, weekends, and holidays

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges)
• Help resolve customer concerns and escape issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Problem-solving

Time management

Teamwork

Job description

Burlington Stores, Inc. in Little Rock is seeking a Customer Experience Lead to support front-end operations, coach associates, and ensure a positive shopping experience.

This part-time role requires strong leadership, organization, and a customer-first mindset to keep checkout flowing smoothly and issues resolved quickly. You’ll work closely with store leadership, managing tasks, scheduling breaks, and maintaining merchandising standards to deliver Burlington’s trusted value and service to