Customer Experience Lead — Flexible Hours & Discount

Burlington Stores; Charlotte (NC); Presencial; USD 17 000 - 24 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Associate discount

Medical coverage

401(k) plan

Resumo da oferta

Burlington Stores is seeking a Customer Experience Lead in Charlotte, NC to guide front-end operations, coach team members, and ensure a high-quality shopping experience. You will supervise checkout flow, assist with scheduling, and uphold policy compliance to sustain store performance.

The role emphasizes leadership, teamwork, and a customer-first mindset, with opportunities to grow within a major off-price retailer. Flexible hours and competitive wages apply.

Qualificações

• 1+ years of retail experience preferred.
• Strong customer service mindset and problem-solving skills.
• Ability to lead and coach associates in a fast-paced store environment.
• Excellent communication and organizational abilities.
• Willingness to work nights, weekends, and holidays.

Responsabilidades

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Conhecimentos

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexibility

Descrição da oferta de emprego

Burlington Stores is seeking a Customer Experience Lead in Charlotte, NC to guide front-end operations, coach team members, and ensure a high-quality shopping experience. You will supervise checkout flow, assist with scheduling, and uphold policy compliance to sustain store performance.

The role emphasizes leadership, teamwork, and a customer-first mindset, with opportunities to grow within a major off-price retailer. Flexible hours and competitive wages apply.