Customer Experience Lead — Flexible Hours & Discount

Hunter Super Techs - TurnPoint; Manchester (CT); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical coverage

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience. You will lead front-end operations, support associates, and ensure the sales floor is organized and ready to serve customers.

The role emphasizes fast, friendly, and accurate transactions, problem resolution, and collaboration with store leadership to maintain safety and efficiency. Night/weekend availability is expected.

Qualifications

• Must provide friendly, helpful customer service in a fast-paced retail setting.
• Able to lead, coach and motivate associates during shifts.
• Strong communication and problem-solving abilities.
• Able to stay organized and adjust priorities quickly.
• Detail-oriented and committed to operational accuracy.

Responsibilities

• Lead front-end operations and assist during shifts.
• Direct associates and adjust priorities to meet business needs.
• Ensure accurate checkouts, returns, exchanges and transactions.
• Resolve customer concerns and escalate when needed.
• Maintain merchandising standards and stock in support areas.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience. You will lead front-end operations, support associates, and ensure the sales floor is organized and ready to serve customers.

The role emphasizes fast, friendly, and accurate transactions, problem resolution, and collaboration with store leadership to maintain safety and efficiency. Night/weekend availability is expected.