Customer Experience Lead: Flexible Hours & Discount

Hunter Super Techs - TurnPoint; Ypsilanti (MI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical coverage

Paid time off

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and manage front-end operations. You will lead associates, ensure efficient checkout, and keep the floor organized and stocked to serve customers effectively.

Ideal candidates have 1+ year retail experience, strong communication, and the ability to adapt quickly in a fast-paced environment. Benefits include associate discount, flexible hours, and opportunities for development.

Qualifications

• Lead by example to deliver excellent customer service.
• Coordinate daily front-end operations including checkout flow and line management.
• Direct associates during shifts and adjust priorities as needed.
• Maintain organized stock and merchandising standards.
• Escalate issues and resolve customer concerns.
• Support scheduling, opening/closing duties, and coverage.

Responsibilities

• Lead front-end operations and checkout flow.
• Support and coordinate associates during shifts.
• Direct team to meet business needs and service standards.
• Resolve customer concerns and escalate when needed.
• Ensure stock, merchandising, and housekeeping standards are maintained.
• Partner with leadership on opportunities to improve service.

Skills

Leadership

Customer service

Communication

Problem solving

Organizational skills

Teamwork

Attention to detail

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and manage front-end operations. You will lead associates, ensure efficient checkout, and keep the floor organized and stocked to serve customers effectively.

Ideal candidates have 1+ year retail experience, strong communication, and the ability to adapt quickly in a fast-paced environment. Benefits include associate discount, flexible hours, and opportunities for development.