Customer Experience Lead — Flexible Hours & Employee Discount

Burlington; Pittsfield (MA); Vor Ort; USD 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical coverage

401(k) plan

Associate discount

Paid time off after 1 year

Up to 8 paid holidays

Zusammenfassung

Burlington Stores is seeking a Full-Time Customer Experience Lead in Massachusetts. You will lead front-end operations, guide associates, and ensure the sales floor is organized and ready to serve customers. The role emphasizes customer-first service and operational accuracy in a fast-paced retail environment.

You’ll work with store leadership to optimize checkout flow, resolve customer concerns, and maintain merchandising standards while meeting a busy schedule that includes nights and weekends.

Qualifikationen

• Customer service mindset essential for aiding customers and resolving issues.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills for effective team collaboration.
• Attention to detail and commitment to operational accuracy in front-end tasks.
• Flexibility to work nights, weekends, and holidays as needed.

Aufgaben

• Lead by example to deliver excellent customer service across the store.
• Coordinate front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Resolve customer concerns and escalate issues when needed.
• Perform opening and/or closing duties and support front-end coverage.
• Maintain merchandise flow and stock organization in support areas.

Kenntnisse

Customer service

Leadership

Communication

Problem solving

Attention to detail

Flexibility

Jobbeschreibung

Burlington Stores is seeking a Full-Time Customer Experience Lead in Massachusetts. You will lead front-end operations, guide associates, and ensure the sales floor is organized and ready to serve customers. The role emphasizes customer-first service and operational accuracy in a fast-paced retail environment.

You’ll work with store leadership to optimize checkout flow, resolve customer concerns, and maintain merchandising standards while meeting a busy schedule that includes nights and weekends.