Customer Experience Lead — Flexible Hours & Discount

Burlington Stores; Plano (TX); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after one year

Job summary

Burlington Stores is seeking a Customer Experience Lead in Plano for a part-time, hands-on leadership role. You will help drive front-end operations, support associates during shifts, and ensure the sales floor stays organized and ready to serve customers.

You’ll model Burlington’s customer-first mindset, guide associates, and help resolve customer concerns while maintaining safe, efficient store operations. Competitive wage and benefits apply.

Qualifications

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends and holidays.
• 1+ years of retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Teamwork

Flexibility

Job description

Burlington Stores is seeking a Customer Experience Lead in Plano for a part-time, hands-on leadership role. You will help drive front-end operations, support associates during shifts, and ensure the sales floor stays organized and ready to serve customers.

You’ll model Burlington’s customer-first mindset, guide associates, and help resolve customer concerns while maintaining safe, efficient store operations. Competitive wage and benefits apply.