Customer Experience Lead — Flexible Hours & Discount

Burlington Stores, Inc.; Bangor (ME); Vor Ort; USD 18.000 - 26.000; Teilzeit

Benefits dieser Stelle

Associate discount

Medical coverage

401(k) plan

Paid time off

Zusammenfassung

Burlington Stores, Inc. in Bangor, ME is seeking a Full-Time Customer Experience Lead to drive front-end operations and coach a team of associates on the sales floor.

This hands-on leadership role emphasizes delivering a positive shopping experience, managing daily front-end tasks, and partnering with store leadership to keep the store organized and guest-focused. The position requires flexibility for night, weekend, and holiday shifts.

Qualifikationen

• 1+ years of retail experience preferred
• strong customer service mindset
• ability to lead and coach associates

Aufgaben

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Kenntnisse

Customer service

Leadership

Communication

Problem solving

Time management

Team collaboration

Attention to detail

Flexibility

Jobbeschreibung

Burlington Stores, Inc. in Bangor, ME is seeking a Full-Time Customer Experience Lead to drive front-end operations and coach a team of associates on the sales floor.

This hands-on leadership role emphasizes delivering a positive shopping experience, managing daily front-end tasks, and partnering with store leadership to keep the store organized and guest-focused. The position requires flexibility for night, weekend, and holiday shifts.