Customer Experience Lead - Fast-Paced Store Ops

Royal Farms; Linthicum (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

Royal Farms in Linthicum, MD is hiring a Customer Service Associate to support store leadership by performing food service, POS transactions, housekeeping, and general upkeep. The role focuses on delivering an exceptional customer experience through friendliness, efficiency, and professionalism.

You will engage customers, assist with product selection, handle fuel and age-restricted sales, restock, maintain cleanliness, and follow safety SOPs.

Qualifications

• Must be 16 years old or older.
• Excellent communication and customer service abilities are essential.
• Ability to multitask in a fast-paced retail environment.
• Willingness to learn and follow safety procedures and SOPs.

Responsibilities

• Provide friendly customer service and greet customers.
• Operate the register, process payments, and manage various transaction types.
• Prepare made-to-order food and beverages as needed per recipes.
• Restock shelves and ensure product freshness and visibility.
• Maintain store cleanliness and safety, including sanitation practices.
• Follow safety, security, and operational procedures and adapt to tasks as assigned.

Skills

Strong communication skills

Customer service skills

Multitasking

Safety procedures

Job description

Royal Farms in Linthicum, MD is hiring a Customer Service Associate to support store leadership by performing food service, POS transactions, housekeeping, and general upkeep. The role focuses on delivering an exceptional customer experience through friendliness, efficiency, and professionalism.

You will engage customers, assist with product selection, handle fuel and age-restricted sales, restock, maintain cleanliness, and follow safety SOPs.