Customer Experience Advocate - Elevate Every Purchase

Raymour & Flanigan Furniture and Mattresses; Brick Township (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast with owners

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to support the lifecycle of customer purchases, including scheduling deliveries and processing payments. The role emphasizes friendly, professional service and strong communication.

You will work both independently and in a small team to strengthen the customer shopping experience, with a schedule that includes weekends and varying shifts.

Qualifications

• Must provide genuine, friendly, personable and professional service.
• Excellent communication, interpersonal and organizational skills.
• Strong listening skills and ability to multi-task in a fast-paced retail environment.
• Proactively resolve escalated customer issues.
• Support sales and operations teammates to meet customer needs.
• Weekend, day and holiday availability required.

Responsibilities

• Assist customers with deliveries and payments.
• Bridge the gap between customers’ dreams and reality in purchases.
• Work independently and on a small team to enhance the shopping experience.

Skills

Customer service

Communication

Listening

Conflict resolution

Teamwork

Scheduling flexibility

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to support the lifecycle of customer purchases, including scheduling deliveries and processing payments. The role emphasizes friendly, professional service and strong communication.

You will work both independently and in a small team to strengthen the customer shopping experience, with a schedule that includes weekends and varying shifts.