Customer Experience Lead

Raymour & Flanigan Furniture and Mattresses; Town of Canandaigua (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Lead in Canandaigua, NY. The role involves guiding customers through delivery scheduling, handling payments, and addressing questions with a friendly, professional approach.

You will bridge the gap between customer expectations and reality, supporting a small team to continuously improve the shopping experience. The position requires flexible retail hours, including weekends and holidays.

Qualifications

• Provide genuine, friendly, personable, and professional service.
• Effective communication and interpersonal skills in person and on the phone.
• Excellent listening skills and the ability to multi-task in a fast-paced service environment.
• Liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond for customers.
• Flexibility to work a retail schedule including days, nights, weekends, holidays and events.

Responsibilities

• Schedule deliveries and manage payments.
• Answer customer questions and concerns.
• Work independently and support a small team to enhance the customer shopping experience.

Skills

Customer service

Communication

Multitasking

Team support

Problem solving

Empathy

CRM

Tools

CRM

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Lead in Canandaigua, NY. The role involves guiding customers through delivery scheduling, handling payments, and addressing questions with a friendly, professional approach.

You will bridge the gap between customer expectations and reality, supporting a small team to continuously improve the shopping experience. The position requires flexible retail hours, including weekends and holidays.