Customer Experience Lead – Collision Center

Caliber; Fort Oglethorpe (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Overtime pay

Paid vacation

Job summary

Caliber Collision in Fort Oglethorpe, GA is hiring a Customer Service Consultant to greet customers, assess needs, and coordinate the flow of repairs. You will support collision estimators with vehicle drop-offs, mapping, and photos, and help manage paperwork and transportation for a smooth customer experience.

The role emphasizes team communication, adherence to procedures, and providing friendly, world-class service in a fast-paced shop environment.

Qualifications

• 2+ years of customer-facing experience.
• Valid driver’s license and eligibility for company insurance coverage.
• Sales experience is a plus.

Responsibilities

• Greet customers in person or on the phone and determine needs.
• Assist Collision Estimators with drop-offs, mapping, and photographing vehicles.
• Arrange customer transportation and prepare paperwork for repairs.
• Communicate clearly with customers, teammates, vendors to ensure accurate repairs.

Skills

Customer service

Sales awareness

Communication

Job description

Caliber Collision in Fort Oglethorpe, GA is hiring a Customer Service Consultant to greet customers, assess needs, and coordinate the flow of repairs. You will support collision estimators with vehicle drop-offs, mapping, and photos, and help manage paperwork and transportation for a smooth customer experience.

The role emphasizes team communication, adherence to procedures, and providing friendly, world-class service in a fast-paced shop environment.