Customer Service Consultant

Caliber; Fort Oglethorpe (GA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Overtime pay

Paid vacation

Zusammenfassung

Caliber Collision in Fort Oglethorpe, GA is hiring a Customer Service Consultant to greet customers, assess needs, and coordinate the flow of repairs. You will support collision estimators with vehicle drop-offs, mapping, and photos, and help manage paperwork and transportation for a smooth customer experience.

The role emphasizes team communication, adherence to procedures, and providing friendly, world-class service in a fast-paced shop environment.

Qualifikationen

• 2+ years of customer-facing experience.
• Valid driver’s license and eligibility for company insurance coverage.
• Sales experience is a plus.

Aufgaben

• Greet customers in person or on the phone and determine needs.
• Assist Collision Estimators with drop-offs, mapping, and photographing vehicles.
• Arrange customer transportation and prepare paperwork for repairs.
• Communicate clearly with customers, teammates, vendors to ensure accurate repairs.

Kenntnisse

Customer service

Sales awareness

Communication

Jobbeschreibung

Service Center

Fort Oglethorpe

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Can begin accruing day 1
• Career growth opportunities – we promote from within!
• A career for life: You’ll gain hands-on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Must be able to provide personable, friendly World Class customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.