Customer Experience Lead & Coach - Retail

KnitWell Group; Gretna (NE); On-site; USD 22,000 - 39,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Advancement opportunities

Community partnerships

Job summary

KnitWell Group is seeking a Sales Lead to guide and support our team in delivering personalized customer experiences. You will collaborate with the Store Manager to become an expert on store functions and step in as manager when needed.

The ideal candidate has retail sales experience (6 months preferred) and some management exposure, with strong coaching skills and a knack for organizing and prioritizing tasks to meet deadlines. This is a part-time on-site role at Store 3060-Gretna, NE.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system (POS).
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS system proficiency

Coaching & communication

Flexibility schedule

Decision making

Organizational & delegation

Tools

POS software

Job description

KnitWell Group is seeking a Sales Lead to guide and support our team in delivering personalized customer experiences. You will collaborate with the Store Manager to become an expert on store functions and step in as manager when needed.

The ideal candidate has retail sales experience (6 months preferred) and some management exposure, with strong coaching skills and a knack for organizing and prioritizing tasks to meet deadlines. This is a part-time on-site role at Store 3060-Gretna, NE.