Sales Lead, Retail: Elevate Customer Experience & Team

N23 Premium Brands Opco LLC; Pottstown (Montgomery County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

KnitWell Group in the United States is seeking a Sales Lead to support store leadership and deliver exceptional customer experiences. You will collaborate with the Store Manager to model and guide outstanding service while preparing to step in as a manager when needed.

You'll help onboard and develop a highly engaged team, uphold brand standards, and drive a seamless omnichannel customer experience using available tools.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Proficient with technology and able to operate a POS system.
• Strong communication and coaching skills.
• Flexible schedule including evenings, weekends, and holidays.
• Takes initiative and can decide and prioritize to meet deadlines.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment where everyone feels welcome and engaged.
• Uphold visual and operational standards while focusing on the customer.
• Use tools to drive a customer-focused team and profitable business.
• Provide in-the-moment feedback and coaching for associates to excel in customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on priorities and promotions for seamless omnichannel service.
• Step into the role of manager when needed.

Skills

Retail sales

Leadership

POS system

Communication

Flexibility

Decision making

Organization

Tools

POS system

Job description

KnitWell Group in the United States is seeking a Sales Lead to support store leadership and deliver exceptional customer experiences. You will collaborate with the Store Manager to model and guide outstanding service while preparing to step in as a manager when needed.

You'll help onboard and develop a highly engaged team, uphold brand standards, and drive a seamless omnichannel customer experience using available tools.