Customer Experience Lead

fivebelow; Wisconsin Rapids (WI); Vor Ort; USD 15.000 - 19.000; Teilzeit

Zusammenfassung

Five Below in Wisconsin Rapids is seeking a hands-on store leader to ensure outstanding customer service and smooth daily operations. You will train crew members, oversee associates, and manage receiving and merchandising to keep the sales floor ready.

This role requires adaptability, strong communication, and a focus on cost control. As Manager on Duty, you’ll handle opening/closing, cash security, alarms, and urgent issues while guiding staff through policies and procedures to drive a positive

Qualifikationen

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Aufgaben

• Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Kenntnisse

High School Graduate

College experience

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Staying calm under pressure

Ausbildung

High School Graduate or Equivalent

Jobbeschreibung

Five Below in Wisconsin Rapids is seeking a hands-on store leader to ensure outstanding customer service and smooth daily operations. You will train crew members, oversee associates, and manage receiving and merchandising to keep the sales floor ready.

This role requires adaptability, strong communication, and a focus on cost control. As Manager on Duty, you’ll handle opening/closing, cash security, alarms, and urgent issues while guiding staff through policies and procedures to drive a positive