Store Operations Lead — Customer Experience & Training

fivebelow; Menomonee Falls (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Five Below in Menomonee Falls, WI is seeking a Manager on Duty to lead daily store operations and deliver WOW customer service. You will supervise crew, assist with receiving, and ensure fast, friendly checkout experiences.

The role includes opening and closing the store, training associates, driving sales, and coordinating with the leadership team on merchandising. A strong communication and multi-tasking background is essential.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wow customers with exceptional service and fast checkout.
• Oversee daily store operations and staff performance.
• Assist with receiving and stocking.
• Act as Manager on Duty when needed.
• Open/close the store and secure cash.
• Support onboarding and training of associates.
• Drive sales and manage costs through merchandising and service.
• Collaborate with leadership on merchandising and recovery.
• Maintain store cleanliness and upkeep.

Skills

Customer service

Leadership

Multi-tasking

Communication

Stock merchandising

Problem solving

Education

High School diploma or equivalent

College experience

Job description

Five Below in Menomonee Falls, WI is seeking a Manager on Duty to lead daily store operations and deliver WOW customer service. You will supervise crew, assist with receiving, and ensure fast, friendly checkout experiences.

The role includes opening and closing the store, training associates, driving sales, and coordinating with the leadership team on merchandising. A strong communication and multi-tasking background is essential.