Support Lead: Elevate Customer Experience & Store Ops

Five Below Inc; Green Bay (WI); On-site; USD 14,000 - 20,000; Full time

Benefits offered by this job

Health coverage

Benefits site access

Job summary

Five Below is seeking a store leadership team member in Green Bay, WI to deliver exceptional customer service, train crew, and oversee daily operations. The role requires a minimum of one year in management, strong communication, and the ability to multitask in a fast-paced environment.

Responsibilities include opening/closing duties, cash handling, stock management, and supporting the store's sales goals while maintaining high standards of customer experience.

Qualifications

• High School Graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wow customers through personal contact and service.
• Train crew on BEST customer service experience; ensure fast, friendly checkout.
• Oversee daily activities of store associates and ensure high performance.
• Assist with receiving, unpacking and organizing stock on the floor.
• Act as Manager on Duty, handling store operations and staff management.
• Open or close the store, including cash security and alarms.
• Support onboarding and ongoing training of associates.
• Drive store sales and control expenses through merchandising and service.
• Collaborate with leadership on merchandising and recovery.

Skills

Customer service

Leadership

Multi-tasking

Communication

Problem solving

Patience under pressure

Team collaboration

Education

High School Diploma or GED

College experience preferred

Job description

Five Below is seeking a store leadership team member in Green Bay, WI to deliver exceptional customer service, train crew, and oversee daily operations. The role requires a minimum of one year in management, strong communication, and the ability to multitask in a fast-paced environment.

Responsibilities include opening/closing duties, cash handling, stock management, and supporting the store's sales goals while maintaining high standards of customer experience.